The Future of Insurance Europe 2022:
Insurance has entered a new era. One where innovation is no longer an option, but a must. As an industry, we have transformed more over the last two years than previously thought possible, and yet this is just the beginning.
Insurers face growing challenges from rising customer demands, an influx of new technology, and increasingly unpredictable risk from climate change and cyber – we must act now to not only gain market share, but ultimately retain it. However risk, in turn, creates opportunity.
The most successful insurers will be those that truly hold the customer at the heart of every product, service, and transformation – so deeply rooted within your organisation’s DNA that it becomes innate.